Frequently Asked Questions
Are my cupcakes made fresh upon ordering?
Yes. We make all our cupcakes in the order we receive them. Please also note that sometimes we have many orders to process before we get to yours. However, we always guarantee that no matter how busy we get, your order will be out the door by Wednesday and arrive at its destination no later than Saturday of that same week. We do request that you please order at least two weeks in advance if it is urgent that you have cupcakes at its destination at a specific date.
How can I make sure my cupcakes arrive well?
Ideally everyone should order their cupcakes no later than Monday. This allows us time to make your order and have it out the door no later than Wednesday. Your cupcakes will arrive at its destination in 3-4 days.
Orders sent out by Wednesday usually don't need a lot of gel ice paks since these cupcakes will keep at room temperature (55-70 degrees Farenheight) for about 4 days.
Orders placed after Wednesday will run the risk of having the cupcakes sit in transit for extra days (such as weekends) and we cannot take the responsibility of their condition upon arrival.
Orders placed on Saturday and Sunday will be processed on Monday.
How come shipping is expensive?
Shipping any kind of perishable item usually costs more than non-perishable items. Perishable items require gel ice paks and special packing to make sure it is insulated and will not attract pests. Depending on where you need the cupcakes delivered, will determine how it will be packed. If you live in an extremely hot environment, we reccommend you spend the extra next day shipping costs so that you receive your cupcakes immediately. Next day shipping for 12 cupcakes usually costs about $50! Our regular Priority Mail shipping (with packing and handling included) costs an average $25 and arrives in 4 days or less! --So it pays to order on Mondays!
How long will my cupcakes last?
It is recommended that when you receive your cupcakes, you should store them in the freezer. They will be at their best for 2 weeks. If you choose to refridgerate them, they will be at their best for 5-7 days.
How do I prepare to eat my cupcakes if they are frozen?
(Please do not heat up your cupcake!)
Remove desired amount of cupcakes from box. Defrost at room temperature for about 3-4 hours. Then unwrap from its parchment packaging, remove the cupcake liner and enjoy! For the ultimate satisfaction, THE SECRET CUPCAKES are best presented completely unwrapped (liner removed), and served on a warm plate.
Is there a minimum order for catering & delivery?
Yes. The minimum order for catering and delivery is 2 dozen (24pcs).
What does Catering consist of?
Catering includes your food order and table set-up and presentation. We do not provide waitstaff and servers. Also, depending on your event and presentation requests, we do charge for custom table arrangements. These costs cover any special custom made tabletop creations, such as creating a special custom made cupcake tier for your event.
Why do The Secret Cupcakes cost more than the average cupcake?
Believe it or not, eating healthier, high quality ingredients actually costs more!
Our gourment flour blends cost more than your average pound of unbleached flour (about 4x more!). And our organic extracts and flavorings, as well as our gourmet lactose free milks, cost more than your average supermarket brand. Also the butters and oils we use are always more expensive since they are specially made to have no trans fats and contain no cholesterol, as well as be lactose free. To add to our high-end ingredients list, we like to use the best designs and quality materials in our packaging and stationary. We believe that The Secret Cupcakes capture a seductive moment of indulgence. They are a treat to be enjoyed for special moments and occassions. And we believe special moments and occassions are priceless.
What does 'The Secret Cupcakes' mean?
Normally, people who cannot digest and enjoy foods with gluten, lactose, trans fats, and cholesterol, cannot eat cakes and cupcakes. People like, Cristina, the founder and owner of 'The Secret Cupcakes', cannot enjoy normal cakes and cupcakes and other desserts because she is lactose intolerant. She coined the term 'The Secret Cupcakes' because if she can't enjoy cupcakes normally, then these cupcakes must be 'secret' cupcakes. Cupcakes that no one else will be able to distinguish from a normal cupcake that contains milk, wheat flour, fats and cholesterol. People who were never able to indulge now can eat as much as they like! The calories and fat in a 'Secret Cupcake' is literally half of that in a basic bakery cake. Plus the protiens from the fava bean flour and garbanzo bean flour add to its health benefits. After all the good things these cupcakes offer, you'll be calling these cupcakes 'your secret' soon enough!
What is a 'Secret Cupcake'?
We apologize but this is our SECRET! We can say however, that it is a special kind of cupcake. And its flavor is a mystery until you take a bite! All our new half dozen boxes come with 1 special 'Secret Cupcake'.
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